This Returns & Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on Farmthru. It also sets out when we will not accept returns or issue refunds.
Subject to the rules set out in this Returns & Refunds Policy, items listed by Farmthru under our page Farmthru are the only items that we guarantee returns & refund within 2-days of delivery.
We do not accept returns, for any reason whatsoever, after the returns period has lapsed. This does not affect your legal rights against the seller.
You may return items purchased on Farmthru within the returns period, for the reasons listed below
Reason for return |
Applicable product category |
| I changed my mind | All product categories except:
|
| Size is correct but doesn't fit as expected | Clothing and shoes only |
| Item stopped working well after usage | All product categories except;
|
| Item received broken or defective | All product categories |
| Packaging was damaged | All product categories |
| Item received with missing parts or accessories | All product categories |
| Item received used or expired | All product categories except software |
| Item seems to be fake / unauthentic | All product categories |
| Wrong item / color / size / model | All product categories |
We shall only accept returns of items that are unworn, unused and in the same condition you received them, with their original packaging and seal intact where applicable, unless the item became defective after delivery became damaged or defective after reasonable use (in accordance with manufacturers guidelines where applicable) during the returns period.
We do not accept returns of certain product categories for health and hygiene reasons
Customer safety is important to us, so certain product categories cannot be returned due to health and hygiene reasons, or if they may deteriorate or expire rapidly. You shall only be entitled to return and refund in respect of these items if you received the wrong item; a damaged or defective item; or a fake or inauthentic item. You are not entitled to a refund or return of these product categories if you have changed your mind.
We do not accept returns of customized items
We do not accept returns of goods made, configured or inscribed to your specification or (e.g. personalized engravings, stamps, monograms, embroidery, embossing, etching, carving or printing). The seller is not required to accept returns unless the items are damaged or defective upon arrival, or materially different from what was ordered.
We do not accept returns of items that you have damaged after delivery
We do not accept returns of used or worn items, unless the reason for return is that the item stopped working or became damaged or defective after reasonable use (in accordance with manufacturers guidelines where applicable) during the returns period.
Items becoming defective after delivery is not an applicable return reason in respect of the following product categories: clothing and consumables.
If an item is covered by a warranty, and becomes damaged or defective during the warranty period, it is not covered by this Returns and Refunds Policy, but by the seller warranty. Warranty information is displayed on each product page.
When returning an item for any reason, you must do so in the exact condition you received it from Farmthru, with its original packaging and all tags and labels attached.
Returned items are your responsibility until they reach us, so do make sure they are packaged properly and can't get damaged on the way.
You must not include in the packaging with the returned item any item not pertaining to the returned item as originally received from Farmthru. You must entirely delete and eliminate all personal data pertaining to you and/or any third party which may be possibly present in an item, and de-latch any account possibly latched to the item.
Farmthru will not be responsible for any items erroneously contained within a returned package, or for any data breach resulting from failure to eliminate personal data contained in a returned item.
If we accept your return, or if you order but do not receive an item, we aim to refund you the purchase price of the item within the period of 7 days.
For incorrect, defective, or damaged items, you will also be refunded for the full cost of delivery of the returned items, once your return is processed.
If the return is not the result of Farmthru error you will not receive any refund on delivery fees.
The refund request form shall state which payment method(s) for receipt of refunds are available to you.
All items are inspected on return to verify the return reasons provided. If your return request is not approved by Farmthru, you shall not receive any refund of the purchase price or the delivery fees, and we will make 2 attempts to redeliver within 7 business days.
If both re-delivery attempts are unsuccessful, we will immediately notify you that we will hold the item for a further 30 days from the date of the initial notification. Our notification will include details about pick up location and opening hours.
If you do not collect the item within the required period, you shall forfeit the item i.e. the item shall become Farmthru property and Farmthru may dispose of it in any manner that it determines appropriate e.g. by sale, charitable donation, recycling or destruction.
We don't offer exchanges. If you would like a different size or color, please return your unwanted item and place a new order.
If you have questions about our return policy, please contact us at:
+256 703262559
sales@farmthru.org
